服务
TMGM 提供什么类型的账户？
我们在 MT4 和 MT5 平台上提供经典账户和边缘账户。欲了解更多信息，请访问我们网站上的交易账户部分。
经典账户和边缘账户有什么区别？
TMGM offers several types of accounts, all featuring a transparent, no-commission fee structure. This means you can trade without worrying about additional charges per trade.
你们提供免掉期账户吗？
The main difference between these accounts is the commission and spread structure:
- Classic Account: Spread starts from 1 pip plus any due swaps, no commission.
- Edge Account: Spread from 0 pips plus any due swaps, with a commission of 7 USD per round turn lot.
你们提供联名账户吗？
是的，我们仅向持有联名银行账户的交易者提供联名账户。
你们提供固定点差账户吗？
请注意，我们不提供固定点差账户；我们所有的账户都是可变/浮动点差。
Do you offer Fixed Spread accounts?
No, we do not offer fixed spread accounts; all our accounts have variable/floating spreads.
TMGM 提供哪些交易平台？
我们在 MT4、MT5 和 HUBx 交易平台上提供交易账户。
如何创建 MT4 交易账户？
一旦您注册并验证了您的 TMGM 个人资料，您将能够通过您的门户创建一个真实交易账户。请点击Dashboard >> +真实账户申请，新创建的账户将是MT4账户。
如何创建 HUBx 交易账户？
与 MT4 账户不同，HUBx 账户是由我们的后台部门手动创建的，因此，您可以通过从您注册的电子邮件地址发送电子邮件至support@tmgm.com或访问以下方式请求开设其中一种账户类型：我们通过TMGM 网站进行实时聊天。
如何下载MT4桌面平台？
请登录您的 TMGM 门户并单击页面顶部的“下载”选项卡。然后单击“下载 Windows 版”选项并按照安装说明进行操作。
如何下载适用于 iOS 和 Android 设备的 MT4 移动应用程序？
请登录您的 TMGM 门户并单击页面顶部的“下载”选项卡。然后将鼠标悬停在相应的 App Store 或 Google Play Store 按钮上，就会出现下载的二维码。使用移动设备扫描二维码，您将进入应用商店的相关页面。
我在哪里可以访问 MT4 网络交易者？
请登录您的 TMGM 门户并单击页面顶部的WEB Trader选项卡。
如何访问HUBx交易平台？
您可以通过交易工具下的客户门户直接访问基于网络浏览器的 HUBx 交易平台。
如何访问HUBx交易平台？
您可以通过交易工具下的客户门户直接访问基于网络浏览器的 HUBx 交易平台。
如何登录 MT4 桌面/网页浏览器平台？
请点击文件>>登录交易账户，并在登录字段中输入您的账号，并在相关字段中输入您的密码和服务器。
如何登录 MT4 移动应用程序？
请点击 MT4 移动应用程序中的“设置”选项，然后点击“新帐户>>登录现有帐户”。在服务器字段中输入 TradeMax，您将看到列出的每个交易服务器。请点击与您的帐户相关的服务器。然后在相关字段中输入您的帐号和密码，然后单击页面右上角的“登录”。
您的交易账户是否提供/允许使用 EA 交易？
我们不提供自己的 EA 顾问；不过，我们很乐意允许在我们的交易账户上使用第三方 EA。
What mobile and desktop trading applications does TMGM offer?
TMGM offers two main types of applications for traders:
TMGM Trading App:
TMGM Trading App:
- Available for both macOS and Windows desktop devices
- Provides a seamless trading experience across the TMGM platform
- Offers access to a wide range of markets, including Forex, Shares, Indices, Energies, Precious Metals, and Cryptocurrencies
- Features real-time data and news powered by Trading Central and Acuity
- Includes advanced trading tools such as Trading Calendars, Market Sentiments, Market Alerts, and AI Analysis
- Available for both iOS and Android mobile devices
- Allows traders to manage their accounts and trade on the go
- Offers real-time quotes and charts for a wide range of trading instruments
- Features secure login and two-factor authentication
- Provides easy account management, including deposits and withdrawals
What are the key features of MetaTrader 4 (MT4)?
Key features of MT4 include:
- Intuitive user interface with customizable charts and layouts
- Advanced charting tools with 30+ built-in indicators and drawing tools
- Expert Advisors (EAs) for automated trading and strategy backtesting
- Extensive customization options for charts, templates, and indicators
- Real-time quotes and interactive charts
- Multiple order types
- Financial news feed
- Compatibility with various operating systems
What are the key features of MetaTrader 5 (MT5)?
Key features of MT5 include:
- Multi-asset trading capabilities with access to a broader range of instruments
- Advanced charting tools with 38+ built-in indicators and drawing tools
- Depth of Market (DOM) for better price analysis and order placement
- Algorithmic trading and strategy backtesting with MQL5 programming language
- Economic calendar integrated into the platform
- Enhanced strategy tester with support for multi-currency testing
- Fundamental analysis tools
- Support for 21 timeframes (compared to 9 in MT4)
What is WebTrader, and what are its key features?
WebTrader is a browser-based trading platform that allows users to access their trading accounts without installing software. Key features include:
- Real-time quotes and interactive charts for various trading instruments
- One-click trading and easy order management
- Customizable layouts and saved templates for personalized trading
- Secure access to trading accounts with encrypted login and data transfer
- Compatibility with all major web browsers
- Access from any device with an internet connection
- No need for downloads or installations
How do I access WebTrader?
To access WebTrader:
- Log in to your TMGM client area
- Click on the WebTrader option
- Enter your trading account credentials if prompted
How can I contact TMGM support?
You can contact TMGM support through multiple channels:
- Email: support@tmgm.com
- Live Chat: Available 24/7 on the TMGM website
- Phone: +61 2 8036 8388 (available 24/7)
What information should I provide when contacting support?
When contacting support, provide:
- Your account number
- A clear description of your issue or question
- Any relevant screenshots or attachments
- For phone support, be prepared to verify your identity
What should I do if I have login problems?
If you're experiencing login issues:
- Double-check that you're entering the correct email address and password
- Use the "Forgot Password" option on the login page to reset your password if needed
- Ensure you're using the correct login URL
- If problems persist, contact TMGM Support for further assistance
What should I do if I have deposit/withdrawal issues?
For deposit/withdrawal issues:
- Ensure your account is fully verified and all required documentation has been submitted
- Check that TMGM supports your chosen payment method
- Verify that you've entered the correct payment details
- Remember that some payment methods may have longer processing times
- If you encounter errors or your transaction is declined, contact TMGM Support with relevant transaction details and error messages
登记
How do I sign up for TMGM?
To sign up for TMGM, follow these steps:
- Visit tmgm.com and click 'Create Account'
- Fill in your personal details
- Take a moment to review the terms and conditions, and select "Agree" if everything looks acceptable to you
- Submit your application
- Verify your account by providing proof of ID and address
- Once your account is verified, log in at tmgm.com using your registered email and password
如何在 TMGM 开设模拟账户？
如果您是新客户，请单击尝试模拟帐户并完成简短的申请即可开始。
如何在 TMGM 开设真实交易账户？
开设真实交易账户既快捷又简单。单击“开始”按钮并完成申请流程。
我可以用哪些基础货币开设账户？
客户可以开设澳元、欧元、加元、英镑、新西兰元和美元的交易账户。
我的模拟账户和真实账户的交易条件是否相同？
我们努力使模拟账户的交易条件尽可能与真实账户相似。然而，在市场剧烈波动期间，模拟账户的执行可能会存在差异。
我如何开设额外的真实或模拟交易账户？
您可以在您的客户门户中创建其他模拟或真实帐户。
What documents are acceptable for account verification?
TMGM accepts the following documents for account verification:
- Proof of ID: Passport, driver's license or government-issued identification.
- Proof of address: Bank statement or government-issued utility bill. This is subjected to the verification process of your residential country.
开设真实交易账户需要什么文件？
要开设真实交易账户，您需要提供有效的带照片身份证件和最近的账单或水电费账单以确认您的地址。
什么是可接受的身份证件？
您可以提供以下其中一项：
- 护照
- 政府颁发的身份证件，例如驾驶执照或州身份证件或
- 国民身份证
什么是可接受的居住证明文件？
您可以提供以下其中一项：
- 公用事业账单（煤气、电、水、电话或互联网）
- 银行对帐单
请注意，所有居住证明文件必须包含您的全名、完整居住地址（无邮政信箱），并且日期必须在过去 90 天内。
我如何提供所需文件？
您的文件需要通过您的客户门户上传。如果您遇到问题，请随时通过电子邮件将文档发送至support@tmgm.com ，我们的团队将为您手动处理。
验证我的帐户需要多长时间？
账户通常会在收到适当文件后几个小时内得到验证。如果您想了解帐户进度的最新信息，请联系支持团队。
我如何知道我的帐户何时已通过验证？
一旦您的账户得到验证，您将收到一封电子邮件通知，其中提供您的真实交易帐号、交易服务器详细信息、密码、杠杆和您账户的货币。
我可以在账户验证之前注资吗？
在您的账户经过验证并且您收到真实交易帐号之前，您将无法为您的账户注资。
资金
How do I deposit funds into my TMGM account?
To deposit funds:
- Log in to your TMGM account
- Click 'Deposit Funds' from the dashboard
- Choose your preferred deposit method
- Enter the amount you wish to deposit
- Follow the prompts to complete the transaction
What payment methods does TMGM support?
TMGM supports various payment methods, including:
- Bank transfer
- Credit/debit cards
- Skrill
- Neteller
- FastPay
- VND & PHP E-Wallet
- MYR QR,
- Revolut & Wise
- Asia Instant Pay
Note: The availability of payment methods may vary depending on your country of residence.
我可以存入的最低金额是多少？
建议的最低金额为 500 美元，但您可以使用以下货币之一以低至 100 美元的金额进行融资：美元、澳元。
How long does it take for deposits to be processed?
Processing times vary by method:
- Most electronic payments (e.g., credit cards, e-wallets) are processed quickly, with funds generally available in minutes.
- Bank transfers can take 2-5 business days
我如何为我的账户注资？
我们提供一系列不同的方法。这些可能会根据您资助的国家/地区而有所不同。您可以在客户门户内的“资金管理”下查看更多详细信息。
我的朋友/亲戚可以帮我存款吗？
我们不能接受账户持有人以外任何人的存款。
How do I withdraw funds from my TMGM account?
To withdraw funds:
- Log in to your TMGM account
- Select 'Withdraw Funds' from the dashboard
- Choose your withdrawal method
- Enter the amount you wish to withdraw
- Review and confirm the withdrawal details
- Submit your withdrawal request
What are the prerequisites for withdrawing funds?
To withdraw funds, you must:
- Have a fully verified account
- Have an available margin above the used margin
- Meet the open position requirements
How long do withdrawals take to process?
Processing times vary by withdrawal method:
- Withdrawals to e-wallets are usually processed within 24 hours
- Bank transfers can take 2-5 business days
How can I track my withdrawal?
You can track your withdrawal:
- In the 'Transactions' section of your dashboard
- Via email updates sent by TMGM
我应该如何从我的账户提款？
您应该使用与存款相同的方式提取资金。例如，如果您通过银行电汇入金，则您只能通过银行电汇提款。
我的提款需要等待多长时间才能到达我的银行账户？
提款请求由我们的客户会计部门在收到后 1 个工作日内处理。但是，资金到达您的银行帐户所需的时间将取决于您的付款方式。
- 国际银行电汇提款可能需要 3-5 个工作日。
- 其他付款方式提款通常会在 1 个工作日内收到。
从我的交易账户存款/取款需要付费吗？
TMGM 不收取任何存款/取款费用/佣金，但是，您可能需要向涉及银行转账的银行收取费用。请注意，对于电子钱包，如果您尚未进行交易，提款可能会产生费用。
我的账户
我忘记了我的客户端密码。我该怎么办？
转到客户端登录页面，然后单击“忘记密码？”点击“登录”按钮下的链接，然后按照有关如何重置密码的说明进行操作。如需进一步帮助，请联系我们的客户支持团队。
我的客户门户密码与我用于访问交易账户的密码是否相同？
您用于登录客户门户的密码与您用于登录交易账户的密码不同。
How can I manage my account settings?
You can manage your account settings from your dashboard's 'My Accounts' section. This includes:
- Managing security settings
- Viewing account statements
Note: To change your base currency or update your email address, please contact our support team at support@tmgm.com.
How do I navigate the TMGM dashboard?
After logging in, you'll see your dashboard, which includes:
- Funding
- Deposit
- Withdrawal
- Transfer
- Trading Tools
- Reports
- Documents
- Downloads
- Trading Competition
- Promotions
- TMGM Rewards
我在哪里可以找到我的账户余额？
您可以从客户端的仪表板查看您的 MT4 账户余额。您还可以通过在 MT4 交易平台上登录您的 MT4 账户来查看您的余额。
如何更改我账户的杠杆？
您可以通过登录您的客户门户并选择您特定 MT4 账户的“设置”选项来更改您账户的杠杆率。
我如何开设额外的交易账户？
您可以通过登录您的客户门户并选择+真实账户申请并填写简短表格并将其提交给我们来开设额外账户。
如何使用不同的货币开设额外的交易账户？
您可以通过实时聊天联系支持团队或发送电子邮件至support@tmgm.com ，他们将协助您创建帐户。
我可以同时开设多少个真实账户？
允许的最大真实账户数量为 5 个。
How do I update my personal information?
You can update your personal details in your dashboard's 'My Profile' area. This includes:
- Name
- Address
- Phone number
- Email address
How do I change my account password?
To change your account password, follow these steps:
- For your profile password: Go to “Account Setting” > “Information” > “Change Password.”
- For your trading account password: Go to “Dashboard” > “Change Password” for the respective account.
如何更改我的个人资料中的姓名？
如果您的申请中出现拼写错误，请通过实时聊天联系我们的支持部门，如果我们的个人资料中已有您的有效身份证件的副本，那么我们将能够更正您姓名的拼写。如果您想将名称更改为完全不同的名称，请发送电子邮件至support@tmgm.com 。您还可以通过在 MT4 交易平台上登录您的 MT4 账户来查看您的余额。
如何更改我帐户上的注册电子邮件地址？
如需更改您的注册电子邮件地址，请发送电子邮件至support@tmgm.com ，请求更改您的电子邮件地址，并向我们提供新旧电子邮件地址的详细信息。我们将要求您向我们提供您持有有效身份证件的自拍照。
如何更改我的居住地址详细信息？
要更改您的地址，请发送电子邮件至support@tmgm.com并向我们提供一份居住证明文件副本，例如银行/信用卡对帐单或公用事业账单（煤气费、水费或电费），以确认您的完整地址姓名、您的新居住地址详细信息以及文件的日期必须是最近三个月内的。
贸易
How do I place trades with TMGM?
You can place trades via:
- Desktop platforms (MT4 or MT5)
- WebTrader
- Mobile apps
- Choose your instrument
- Select your lot size
- Choose your order type
- Set any stop loss or take profit levels
- Confirm and execute the trade
How do I open a trading account?
When you sign up with TMGM, you'll automatically get a trading account. You can open additional accounts from the dashboard if needed.
How do I download and install the trading platform?
To download and install MT4 or MT5:
- Visit the TMGM website
- Go to the 'Platforms' section
- Choose MT4 or MT5
- Download the installer
- Run the installer and follow the prompts
- Once installed, launch the platform and log in with your TMGM credentials
What are the main elements of the trading interface?
The main elements of the trading interface include:
- Market Watch: Shows instruments and their current prices
- Chart Window: Displays price charts for selected instruments
- Navigator: Provides access to accounts, indicators, and Expert Advisors
- Terminal: Shows account information, open positions, and trade history
- Toolbars: For placing trades and managing your account
我应该如何开始交易？
作为初学者，一个很好的起点是开设一个模拟账户并在交易前熟悉平台，同时通过 TMGM Academy 学习基础知识。
市场价格代表什么？
市场价格显示该外汇的第二货币有多少单位相当于该外汇的第一货币的 1 单位。例如，如果 EURUSD 的交易价格为 1.12000，则意味着每 1 欧元（外汇中的第一种货币）您将收到/需要 1.12 美元。
TMGM 提供什么类型的点差？
我们所有的账户类型都有可变（浮动）点差。这意味着点差将根据我们从流动性提供者的深层池中收到的价格而有所不同，并将反映特定时间标的资产的市场状况。
与 TMGM 交易的费用是多少？
在我们的经典账户类型中，点差从 1 点加任何到期掉期起。在我们的 Edge 账户类型中，点差从 0 点起加上任何到期掉期，每回合佣金为 7 美元。
何时应用隔夜利息？
当每天 23:59 GMT+2（服务器时间）保持交易开放时，每天都会应用隔夜利息。周三（对于外汇和金属）收取三倍掉期费用，以补偿周末的费用。其他资产类别将于周五收费。
相对于我的交易，隔夜利息是如何计算的？
要计算交易的隔夜利息，则为：
隔夜利息 x 手数 x 夜数 = 应用于交易的隔夜利息
TMGM 交易适用哪些类型的执行？
交易通过市场执行来执行（限价订单除外 - 买入/卖出限价或止盈）。这意味着交易者将收到平台上请求的价格，或者，如果请求的价格在执行时不再可用，则交易将使用当时下一个最佳可用价格执行。
什么是挂单？
挂单是在未来满足预定参数时执行的订单。
我们的 MT4 账户提供 4 种类型的挂单：
限价买入
如果未来的“问价”价格等于预先定义的值，则买入。当前价格水平高于所下订单的价值。这种类型的订单通常是在预期价格下跌到一定水平后会上涨的情况下的。
买入止损
如果未来的“问价”价格等于预先定义的值，则买入。当前价格水平低于所下订单的价值。此类订单通常是预期价格达到一定水平后将继续上涨。
卖出限价
如果未来的“BID”价格等于预先定义的值，则卖出。当前价格水平低于所下订单的价值。这种类型的订单通常是在预期价格上涨到一定水平后会下跌的情况下的。
卖出止损
如果未来的“BID”价格等于预先定义的值，则卖出。当前价格水平高于所下订单的价值。此类订单通常是在预期价格达到一定水平后将继续下跌而下达的。
是否可以收到重新报价？
在市场执行环境中进行交易时无法进行重新报价。
有哪些工具可与 TMGM 进行交易？
我们提供外汇、指数、股票、金属、能源和加密货币。您可以在此处找到它们。
我可以开立的最小/最大交易是多少？
对于外汇，最小交易规模为 0.01 标准手，最大交易规模为 80 手。
有什么杠杆可用？
我们为外汇交易提供高达1:30的杠杆，但具体工具可能有所不同。要检查特定工具的可用杠杆，请在此处查找列表。
What order types does TMGM support?
TMGM supports various order types:
- Market orders: For immediate execution at the current market price
- Pending orders:
- Limit orders: To buy below the market or sell above the market
- Stop orders: To buy above the market or sell below the market
- Advanced order types: Stop Loss and Take Profit Orders
How do I manage my trades?
You can manage your trades from the trading platform:
- Monitor open positions in the 'Trade' tab of the Terminal window
- Edit stops and limits by right-clicking on an open position
- Close trades partially or fully from the 'Trade' tab
- View your trade history in the 'Account History' tab
Is the TMGM Trading App secure?
Yes, TMGM ensures that all transactions on both the Trading App and Mobile App are fast, hassle-free, and secure. Funds are received into segregated bank accounts separate from those used by the company and are held with Tier 1 major banks.
How can I download the TMGM Trading and Mobile Apps?
To download the TMGM apps:
- For the desktop Trading App: Visit the TMGM website and navigate to the 'Platforms' or 'Downloads' section to find the appropriate version for your operating system (macOS or Windows).
- For iOS devices: Visit the App Store, search for "TMGM," and click "Get" or "Install"
- For Android devices: Visit the Google Play Store, search for "TMGM," and click "Install"
- Alternatively, you can access download links from the TMGM website or use these URLs:
- iOS: https://apps.apple.com/hk/app/tmgm-app/id6450881326
- Android: https://play.google.com/store/apps/details?id=com.trademaxaustralia.tmgm
How do I log in to the TMGM App?
To log in to the TMGM App:
- Open the app on your device
- Enter your registered email address and password
- If you have enabled two-factor authentication (2FA), enter the verification code
- Click on the "Login" button to access your account
- Provide your phone number
- Create a demo account instantly with US$100,000 in virtual funds
What are the main features of the TMGM App?
The TMGM App offers:
- Access to over 12,000 trading products across various asset classes
- Real-time quotes and interactive charts
- Advanced charting tools for market analysis
- Secure trading environment with features like segregated accounts and SSL encryption
- Fast execution speeds and better liquidity access
- 24/7 multilingual customer support
- User-friendly and professional interface design
- Quick account funding feature
How do I place trades on the TMGM App?
To place a trade on the TMGM App:
- Select the desired trading instrument from the app's main screen or use the search function
- Review the real-time price information and chart analysis
- Choose the order type (e.g., Market Order, Pending Order)
- Specify trade parameters such as volume, stop loss, and take profit levels
- Confirm your trade details and click the "Place Trade" button to execute the order
How can I manage my account via the TMGM App?
The TMGM App allows you to:
- Monitor your account balance, equity, margin, and other key metrics from the dashboard
- Review your transaction history, including past trades, deposits, and withdrawals
- Deposit funds using various supported payment methods
- Submit withdrawal requests and track their status in real-time
- Customize account preferences, such as language settings and notification preferences
- Access market news, analysis, and expert insights
Is the TMGM Trading App free to use?
Yes, the TMGM Trading App is completely free to download and use. To activate it, simply open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.
什么是 HUBx？
HUBx 是一种投资组合管理工具，通过链接主账户和追随者账户来连接和管理仓位。
如何开设 HUBx 账户？
您可以直接从主选项卡帐户下的客户门户申请访问 HUBx 平台，您将看到应用 HUBx 的选项。选择此选项后，您将看到一个包含相关使用条款的弹出窗口。
我需要下载 HUBx 吗？
HUBx 已集成到您的客户端门户中，不需要您下载任何其他软件。
如何登录HUBx？
登录选项可直接在客户门户的“交易工具”选项卡下使用。
我的 HUBx 用户名和密码是什么？
登录详细信息与您用于登录客户门户的详细信息相同。
追随者帐户可以与主帐户位于不同的服务器上吗？
HUBx 分为两个独立的平台，分别容纳服务器 1、2、3 和 4、5、6 下的帐户。
这意味着服务器 4 下的账户可以关注服务器 5 下的账户，但不能关注服务器 1 下的账户。
如何设置主帐户？
您的真实交易账户将显示在“账户管理”选项卡下，然后可以链接到您的投资组合。
跟随账户持有人必须认识主账户持有人吗？
是的，需要 PIN 码才能将关注者帐户链接到主帐户，PIN 码由关注者提供给主帐户持有者。
如何将我的帐户连接到主帐户？
您必须创建 PIN 并将其提供给主账户持有人。
如何创建 HUBx PIN？
在交易账户设置下，选择密码类型、HUBx PIN 并创建您的 PIN 密码。
如何断开我的帐户与主帐户的连接？
您可以直接向主账户持有人请求断开您的账户，也可以将请求发送至support@tmgm.com 。
我的账户必须与主账户的币种一致吗？
货币不必相同。
HUBx 有利润分享吗？
HUBx 本身不提供利润分享的集成功能。但是，您可以联系您的客户经理，他们将为您提供解决方案。
安全
TMGM 是否受到监管？
TMGM 受 ASIC（澳大利亚证券和投资委员会 - AFSL：436416）监管。
我的个人信息安全吗？
我们非常重视客户的隐私，并且我们制定了适当的程序来保护我们请求的信息。您可以查看我们的隐私政策，其中概述了我们如何处理您的个人信息。
How does TMGM ensure security?
TMGM implements several security measures:
- Segregated Accounts: Client funds are held in separate trust accounts from TMGM's operational funds
- SSL Encryption: All data transmitted between clients and TMGM servers is protected using SSL encryption
- Advanced Firewall Protection: TMGM uses advanced firewalls to monitor and block suspicious access attempts
- Regulatory Compliance: TMGM adheres to strict regulatory standards set by ASIC, FMA, and VFSC
- Know Your Customer (KYC) Procedures: TMGM verifies client identities to comply with AML and CTF regulations
- Risk Disclosure: Comprehensive risk disclosure statements are provided to clients
How can I manage my account via the TMGM App?
- TMGM maintains regulatory compliance through leading financial regulatory bodies:
- ASIC (Australian Securities and Investment Commission - AFSL: 436416)
- Financial Services Commission, (Mauritius (FSC) GB22201012)
- Vanuatu Financial License, issued by VFSC (Vanuatu Financial Services Commission - No. 40356)
- KYC Procedures: Implementing Know Your Customer procedures to verify client identities
- Risk Disclosure: Providing comprehensive risk disclosure statements to clients
- Complaint Handling: Maintaining a robust complaint-handling process by regulatory requirements
- Regular Audits: Undergoing regular audits and reviews to ensure compliance with regulatory standards
How does TMGM protect client data privacy?
TMGM protects client data privacy by:
- Treating all client information as confidential
- Not disclosing client information to third parties without explicit consent (except as required by law)
- Storing client data on secure servers with strict access controls
- Retaining client data only as long as necessary to fulfill legal and regulatory obligations
- Using cookies on their website to improve user experience, with the option for clients to control cookie preferences
- Adhering to relevant data protection laws and regulations
我的资金存放在哪里？
您的资金不由 TMGM 持有。 TMGM将客户资金存放在澳大利亚ADI（授权存款机构），该机构评级为AA。所有客户资金均根据客户资金法进行管理，并与公司资金分开。客户资金存放在澳大利亚国民银行 (NAB) 的独立客户信托账户中。
你们提供负余额保护吗？
如果您的帐户出现负余额，请通过实时聊天或发送电子邮件至support@tmgm.com与支持团队联系。
有人联系我，自称是 TMGM 的代表/员工。我应该如何进行？
如果您收到自称来自 TMGM 的任何人未经请求的可疑信件，请立即通过实时聊天、电话或电子邮件联系我们的客户支持部门，然后再与该人进行任何进一步的通信。
我应该多久更改一次密码？
我们强烈建议定期更改您的密码（交易账户和TMGM Portal），并确保您的密码足够复杂以避免被轻易猜到。它应包含一个大写字母、一个小写字母、一个数字和一个特殊字符，并且长度至少为 8 位数字。
我可以向第三方提供我的登录凭据吗？
我们强烈建议您不要向任何第三方提供您的 TMGM 门户或交易账户的登录凭据。
我在哪里可以找到你们的隐私政策？
请注意，您可以在此处找到我们的隐私政策以及我们的其他法律文件。
我还可以采取哪些其他措施来确保我的数据安全？
我们建议使用强大、稳定、私密的互联网连接，并在您使用的设备上提供足够的防病毒/防火墙保护。
About TMGM
What is TMGM, and when was it founded?
TMGM is an online trading broker founded in 2013. It provides access to various financial markets, including forex, indices, commodities, and cryptocurrencies. TMGM has become a leading provider of online trading services, serving clients worldwide.
Where is TMGM headquartered, and who regulates it?
TMGM is headquartered in Sydney, Australia. It is regulated by the Vanuatu Financial Services Commission (VFSC). This regulation ensures that TMGM adheres to strict financial guidelines and maintains high standards of integrity and transparency in its operations.
What are the key features of TMGM?
TMGM offers a comprehensive range of features:
- Access to a wide range of markets, including forex, indices, commodities, and cryptocurrencies
- Multiple trading platforms: MetaTrader 4 (MT4), MetaTrader 5 (MT5), and WebTrader
- Competitive spreads and fast execution speeds
- Flexible account types to suit different trading styles and preferences
- Comprehensive educational resources, including webinars, tutorials, and market analysis
- 24/5 multilingual customer support via live chat, email, and phone
- User-friendly and feature-rich trading environment
- Advanced tools and resources to help traders make informed decisions
What is TMGM's Referral Program?
TMGM's Referral Program is available to existing clients who wish to refer their friends and family to TMGM. Participants may be eligible for rewards such as trading credits for successful referrals.
Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.
Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.
What are the benefits of participating in TMGM's Referral Program?
The benefits of participating in the Referral Program include:
- Earning cash bonuses or trading credits for each qualified referral
- No limits on the number of referrals you can make
- A simple, transparent process for tracking your referrals and rewards
How can I participate in TMGM's Referral Program?
To participate in the Referral Program:
- You must be an active TMGM client with a funded trading account
- Access the referral program through your client area
- Share your unique referral link or code with friends and family
- Earn rewards when your referrals meet qualifying criteria (e.g., making a minimum deposit or reaching a certain trading volume), subject to eligibility requirements and jurisdictional restrictions.
How can I maximize my earnings from TMGM's partnership programs?
To maximize your earnings:
- For the IB and White Label programs, leverage TMGM's support and resources to grow your business
- As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
- For the Referral Program, share with friends and family genuinely interested in forex trading
- Utilize TMGM's dedicated support teams for guidance across all programs